The Federal Trade Commission (FTC) wanted to give consumers a choice of where to buy your own memorials, markers, headstones, even caskets, etc; realizing that funeral homes and cemeteries have a virtual monopoly now on the whole business. In today's world, both funeral homes and cemeteries are required to give you not only an itemized list over the phone and in person including a separate line item for the casket but for any additional product or goods you may need but also they are required to allow you to bring your own goods. You can then choose to remove any item from their list and buy it from us. It is illegal for them to only offer package pricing or to not accept a marker or a monument from another supplier. They may have certain guidelines and rules regarding sizes and types of markers and monuments they allow, but they can't refuse them because you are buying them from us.
Again, you can report them to the Federal Trade Commission or to the attorney general office consumer protection division in your state.
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